Servicing Warranty
Our warranty covers nearly 3000 machines annually
To help Team Never2Late achieve their goal of setting a new World Record in their journey across the Atlantic and in full support of their cause, we are organising a giveaway!
We will be choosing the lucky winner on 3rd of July to receive a fully custom red painted ergo.
To enter the draw, we will accept any donations starting at £5, but you can enter the draw more times by making multiple donations.
All profits will go to support Jim & Ian on their pursuit as well as their charities of choice (see below)
Mission Statement
World’s toughest row, where crews brave the open ocean in a race over 3,000 miles in length from the Canary Islands all the way to Antigua & Barbuda.
Taking up the challenge to row the Atlantic tests the limits of physical and mental strength; to achieve something unthinkable, challenging the perception of age as a limitation.
ROWGEAR LTD – SERVICING WARRANTY & TERMS OF BUSINESS
1. Definitions & Interpretation
“Equipment” – any Concept2 RowErg, BikeErg, SkiErg or Model B-E (incl. PM monitors) listed on our website’s Servicing page.
“Completion Date” – the date our technician signs the digital Job Sheet and the equipment-specific QR sticker is activated.
“Warranty Period” – 12 calendar months from the Completion Date.
“B2C Client” – a customer acting wholly or mainly outside their trade, business or profession; “B2B Client” – all others.
Capitalised terms bear the meanings in the Consumer Rights Act 2015 (“CRA 2015”) and the Unfair Contract Terms Act 1977 (“UCTA 1977”).
2. Parties, Formation & Consumer Cancellation
2.1 Supplier: Rowgear Ltd [Company No. ________] of [registered address].
2.2 A binding contract is formed when you (a) accept our written quote, (b) tick the T&Cs box at online checkout, or (c) sign our on-site Job Sheet. The T&Cs are provided on a durable medium before conclusion and prevail over any other terms.
2.3 B2C Clients who book at a distance or off-premises may cancel within 14 days of contract formation under the Consumer Contracts Regulations 2013, unless you have asked us to start work within that period; in that case we may charge proportionately for work already performed.
3. Scope of Services
3.1 Standard Service – £65 + VAT per machine: full clean, inspection, new bungee, minor hardware & batteries, firmware check, QR sticker, digital certificate.
3.2 BikeErg & SkiErg Service – as above plus recalibration.
3.3 Major components (e.g. flywheel, frame, PM board) are supplied at Concept2 cost once approved in writing by the client.
3.4 We service only Concept2-branded machines with OEM parts to preserve integrity and insurance cover.
3.5 Service prices may be increased annually by CPI + 2 % on 30 days’ notice.
4. Pricing, Payment & Security
4.1 Travel surcharge £[ ] per site for fleets under 12 machines; typically waived for fleets ≥ 12 subject to hours of travel or abnormal circumstances.
4.2 Invoices are payable 30 days EOM; statutory interest of 8 % over Bank of England base rate applies thereafter (Late Payment of Commercial Debts Act 1998); unless individual terms were agreed upon prior to the service taking place.
4.3 Lien – where we remove parts for workshop repair, we may retain those parts and the digital certificate until paid, exercising any common-law or contractual lien reasonably and proportionately.
5. Warranty Grant
5.1 We warrant that (a) services will be performed with reasonable care and skill (CRA 2015 s.49) and (b) parts we fit will remain in good mechanical order for the Warranty Period.
5.2 The warranty is transferable once, without charge, on sale of the Equipment; further transfers require our written consent, not to be unreasonably withheld.
6. Warranty Remedies
If a fault arises that is attributable to our Service or a fitted part:
(a) we will repeat the Service for that machine at our cost typically within 14 days or any longer period objectively reasonable given parts availability and site access; or
(b) if repeat performance is impracticable, we will refund the Service charge for that machine.
7. Call-out Policy during Warranty
Months after Completion | Call-out fee if fault caused by our Service or fitted part | Call-out fee if fault unrelated | Parts & labour on covered items |
0-12 | £0 | £[fixed fee] | Included |
Passing call-out costs to a consumer for our own breach is unfair under CMA guidance.
8. Exclusions & Loss of Warranty
– Misuse, unauthorised parts, cosmetic wear, fire/flood, or material failure to carry out weekly chain lubrication where that failure is the proximate cause of the defect.
– Batteries after 90 days.
– Removal or tampering with the QR sticker.
9. Client Obligations
9.1 Provide a safe, unobstructed workspace in accordance with the Health & Safety at Work etc. Act 1974 and relevant HSE contractor guidance.
9.2 Provide reasonable, help, information or access to parking near the job site.
9.3 Carry out daily wipe-downs and weekly chain lubrication following Concept2 guidance.
9.4 Report faults promptly and retain Job Sheets for 12 months.
10. Records, Certification & QR Registration
10.1 We issue a digital “Certificate of Inspection & Warranty” for each machine for insurance and afPE audit purposes.
10.2 Service evidence (photos, torque logs) is retained for six years (Limitation Act 1980) and reviewed annually; we delete or anonymise earlier if no longer necessary to defend legal claims, in line with ICO guidance on retention.
11. Spare Parts & Title
Legal title to new parts passes on payment; replaced defective parts become our property unless you request their return in advance.
12. Limitation of Liability
– Unlimited for death, gross personal injury or fraud.
– All other loss capped at the lower of £5 million (our public-liability insurance) or 100 % of fees paid; this level is commercially reasonable in light of the contract price and available insurance.
– No liability for indirect or consequential loss, data loss or business interruption, so far as permitted under UCTA and CRA fairness tests.
13. Indemnity by Client (B2B only)
B2B Clients indemnify Rowgear against third-party claims arising from unsafe premises, post-service misuse or breach of clause 9.
14. Intellectual Property
Check-lists, photos, reports and know-how remain Rowgear IP; we license B2C/B2B clients to use them internally for compliance and insurance purposes only.
15. Data Protection
Rowgear is an independent controller under UK GDPR. We rely on Article 6(1)(b) (contract) and 6(1)(f) (legitimate interests) to retain data for up to six years solely to defend legal claims, then erase or anonymise it.
16. Health & Safety / DBS
All technicians hold Enhanced DBS certificates and follow Rowgear’s H&S policy in line with afPE safe-practice guidance.
17. Force Majeure
Neither party is liable for delay caused by events beyond reasonable control provided that it uses all reasonable endeavours to mitigate the effects, consistent with RTI v MUR Shipping BV [2024] UKSC 18.
18. Termination & Suspension
Either party may terminate for material breach on 14 days’ written notice (immediate on insolvency). Rowgear may suspend work or retain parts under clause 4.3 for non-payment.
19. Governing Law & Jurisdiction
English law governs; the courts of England & Wales have exclusive jurisdiction.
20. Dispute Resolution
Good-faith escalation → mediation via CEDR → litigation. The mediation step is without prejudice to any consumer’s right to commence court proceedings at any time.
21. Notices
Email to the addresses in the Order Acknowledgement is deemed received on the next Business Day.
22. Severability
Invalid terms are severed; the remainder continues in force.
23. Entire Agreement & Amendment
This document, the accepted quote and the signed Job Sheet constitute the entire agreement and supersede all prior statements, including website marketing. Amendments must be in signed writing.
The Challenge
The Talisker Whisky Atlantic Challenge brands itself as the world’s toughest row, in which crews brave the open ocean in a race over 3,000 miles in length, travelling west from San Sebastian in La Gomera, Canary Islands, Spain to Nelson’s Dockyard, English Harbour, Antigua and Barbuda.
The idea of the Atlantic Challenge race came to Sir Chay Blyth whilst he was rowing the Atlantic Ocean in 1966 with John Ridgeway. It was a 92-day battle against hurricanes, 50-foot waves, and near-starvation. It is no surprise, then, that more people have been into space or climbed Mount Everest than have rowed the Atlantic. It takes a certain kind of person to keep going when faced with blisters, salt rash, sharks, and sleep deprivation.
Those who take up the challenge to row the Atlantic do so to test the limit of their physical and mental strength; to achieve something unthinkable. In taking on this formidable race, we seek not only to challenge ourselves, but to challenge the perception of age as a limitation. With an average crew age of 65.6 years, our successful crossing will beat the world record for the oldest crew to have rowed across the Atlantic Ocean.
